Armor Protective Packaging® stands by its mission; to serve and preserve. Providing unsurpassed customer service is as important as providing unsurpassed corrosion management products. ARMOR’s pledge states:
Focusing on the customer isn’t new, but at ARMOR we focus on them one at a time. We pride ourselves on giving individual customer care and support. Customers of ARMOR enjoy the benefits of our accelerated corrosion testing, the ARMOR exclusive PROTECTION audit, customer-specific packaging recommendations and inventory programs, and on-site training programs. At ARMOR, our customers are our lifeline and it they aren’t happy, we aren’t happy.
John established the company with his wife, Shari, in 1979. He currently serves as CEO and is one of the owners of ARMOR, along with his partners Robin McConnell and David Yancho. John has been semi-retired for a few years and has enjoyed watching what he started blossom into an international corrosion management provider with coverage in five continents and over 30 countries.
Robin is President and one of the owners of ARMOR, along with his partners John Holden and David Yancho. He joined the company in 2002 and holds a Bachelor’s Degree in Chemical Engineering from Wayne State University and an MBA from Michigan State University. Robin has more than 32 years of experience in working with automotive, chemical, coating, and corrosion prevention industries. In addition, Robin is Chairman of NACE International Technology Exchange Group – Volatile Corrosion Inhibitors and multiple patents groups.
(800) 365-1117 ext. 229
David is Vice President of Sales and Marketing and one of the owners of ARMOR, along with his partners John Holden and Robin McConnell. Dave heads up the Workshop Hero™ division, established in 2009 to serve the consumer and retail markets. He has been with ARMOR since 1999 and holds a Bachelor’s Degree from Michigan State University. During his career, he has held engineering and account manager positions at J&J, 3M, FedEx and Midwest Paper. Dave loves sports, music, reading and spending time with his wife and three children! He is a die-hard Spartan and Detroit sports fan…..yes, even the Lions!
(800) 365-1117 ext. 222
Supply Chain & Warehouse Manager
Eric joined the ARMOR team in 2012. Previously, he was Operations Manager and Sales Manager at Android Industries for over ten years, servicing the automotive industry. He brings a wealth of experience, and both analytical and organizational skills to his position. Eric enjoys hunting and snowmobiling in his spare time and is a graduate of Central Michigan University.
Business Systems Manager
Nicole graduated from Oakland University with a Journalism degree with an emphasis on Advertising. After writing for a couple local papers and getting a few things published, she moved towards the advertising portion of her passion. She started her career at Sequoia Diversified Products, in the Advertising Department and learned the basics of sales, design and negotiation. Since that early start, she has also held positions in the fields of Public Relations for the Medina County District Libraries and Marketing for Climax Research Services. In 2005, Nicole joined ARMOR Protective Packaging® as a Customer Service Representative and Marketing Representative. Her position has taken many forms during the past 8 years as she has grown with the company. Most recently, she has settled into the position of Business Systems Manager, managing the customer service department, information services, human resources, accounting and the administrative responsibilities for the company.
Manager – Operations & Technical Support
Wes joined ARMOR in 2004 after working in automotive supply for more than 28 years. Before joining ARMOR, Wes worked for 14 years at EMS-Togo – a tier one sealant and adhesive company who supplies products to Ford, GM, Chrysler, Nissan, Toyota and BMW – and he worked for six years for The Crown Group, a tier two automotive paint company who painted low-gloss and high-gloss body parts.
(800) 365-1117 ext. 227
Business Manager – Canada Headquarters
Selena has been a part of the ARMOR family, working from the Canada headquarters, since 1996. She holds a Bachelor of Business Administration Degree as well as a diploma in Chemical/Environmental Engineering Technology from Mohawk College. Before joining ARMOR, Selena worked as a lab tech for Imperial Oil Research Center and for Fuchs Lubricants.
(905) 643-9839 ext. 12
Senior Customer Service Rep
Julie has been with ARMOR since 2007 and brings more than 15 years of experience in customer service to the ARMOR team. Her past work includes time at Stock Building Supply, Huron Valley Hospital and Kohls. Julie explains her philosophy when she says, “Customer Service is not a job; it’s a passion that cannot be taught. I take pride in making sure every single customer is put first.”
(800) 365-1117 ext. 223
Tamara, who is a member of the ARMOR Accounting Department, started her ARMOR tenure in customer service in 2013. She has a Bachelor of Science degree in Criminal Justice from Eastern Michigan University and refined all of her customer service expertise while working for many years in restaurant and retail management.
(800) 365-1117 ext. 224
Inside Sales/Customer Service – Canada Headquarters
Leslee joined the ARMOR team in Canada in 2005 and she brought with her a vast knowledge of customer service and inside sales experiences. Before joining ARMOR, Leslee worked as a sales assistant for multiple sales reps working with all of their major accounts. Leslee works with a goal to “ensure that all customers are provided with dependable, responsive, unsurpassed service that will not only ‘meet’ their needs, but ‘exceed’ them.”
(905) 643-9839 ext. 10
Technical Support Chemist
Charles joined ARMOR in 2012 and brought more than 18 years of experience in developing chemical treatment processes for the manufacturing industry with him. Charles enjoys developing new products and working to ensure that ARMOR’s current product line is the best in the industry.
(800) 365-1117 ext. 260
Chief Marketing Gal
Cheri Rugh joined the Armor Protective Packaging® marketing team in 2011 and works both for ARMOR and its consumer brand Workshop Hero™. She came to ARMOR after working for more than 20 years in health care communications. Among her past positions, Cheri spent 12 years as the communication’s manager and magazine editor for the Michigan Osteopathic Association (MOA), as well as 8 years with the Michigan Health & Hospital Association in its communication’s division and the Michigan Health & Hospital Association Insurance Company where she worked as a brand manager and marketing specialist. A graduate of Michigan State University, Cheri was thrilled to utilize her marketing background in a whole new way – the prevention and removal of rust!
Marketing Communications Coordinator
Steve has been with ARMOR since 2011. He holds a Bachelor’s Degree in Communications Technology from Eastern Michigan University and has his recording engineer certification from Schoolcraft College. Steve has spent many years working as a freelance audio recording engineer, videographer and video editor. He currently oversees ARMOR’s audio, video and social media work.
(800) 365-1117 ext. 258
Tara joined the ARMOR team as an accountant in April of 2013. She came to ARMOR after working more than 2 years as an accountant for a local medical field staffing agency as well as a medical records clerk. A graduate of Eastern Michigan University, Tara holds both a Bachelor and Masters of Science in Accounting and uses her love of numbers and accounting for “good, not evil” while working with customers and staff on their billing and accounting needs!
Customer Service Supervisor
Sean “enlisted” with ARMOR’s Customer Service in 2017 and he brings an arsenal of customer service experience with him, having worked both in customer service and sales for several companies. Additionally, Sean served seven years in the U.S. military where he held a variety of supervisory positions and lead several teams. A native of Alaska, Sean is currently pursuing his Bachelor’s Degree in Marketing at the University of Michigan.
Materials & Packaging Coordinator
Dan has been with ARMOR since 2007 and brings more than 20 years of experience in several areas to the ARMOR team. His past history includes EMSTogo where he was involved in Quality Control, Inventory control, Supervision and some purchasing; The Crown Group where he was involved in Inventory management, Purchasing of chemicals, Waste management and Shipping supervision. His wealth of knowledge is a benefit to the entire Armor team.
Operations Manager – Canada Headquarters
Jeff has been with ARMOR at its Canada headquarters since 2007. Before joining ARMOR, he spent 22 years working for a small electronic commercial/industrial equipment company where he learned the value of both team work and independence and an appreciation for working for a small company.
(905) 643-9839 ext. 11
Marketing & Key Account Manager, Workshop Hero Division
Kristin is responsible for all of the retail and after-market sales channels for our consumer division, Workshop Hero. Prior to ARMOR Kristin served as a Regional Director for a multi-product oriented company in the education sector and she has also held account manager and regional trainer positions in other business-to-business companies. She earned both her Bachelor’s and Master’s Degree from Eastern Michigan University. Kristin is a licensed personal trainer and enjoys traveling and reading.
Customer Service Rep
Kristy Rossow joined the ARMOR team in 2014 as a Customer Service Representative. She brings more than 13 years of experience to the position. Kristy’s professional “highlights reel” is diverse – everything from once owning a photograph studio to working in the machine vision industry. Kristy is ARMOR’s customer service “jack of all trades!”
Customer Service Representative
Courtney York has been a member of the ARMOR Customer Service team since June of 2014. Initially starting as a high school intern, Courtney quickly learned the ropes and became a full-time ARMOR Customer Service Representative in January of 2015. In addition to her work Courtney attends Cleary University to pursue a Bachelor’s Degree in Business Management.
LeAnn formally joined ARMOR in February of 2015. As the lab technician, she performs testing for Armor customers and the sales team as well as new product research and development and quality control of current products. LeAnn has a Bachelor of Science Degree in Sociology/Criminal Justice from Central Michigan University and an Associate in Applied Science (AAS) Degree from Lansing Community College in Molecular Biotechnology. Before joining the ARMOR Lab team, she worked in research & development and production laboratories
ARMOR Shipping and Receiving
(800) 365-1117 ext. 231